Frequently Asked Questions – Grabzi.store

Welcome to the Grabzi Help Center. Below you'll find answers to common questions about shipping, returns, orders, and more. If your question isn’t listed here, feel free to contact us directly.

Shipping

How long does shipping take?

• UK orders: 7–14 business days

• International orders: 14–31 business days
  Tracking information will be provided as soon as your order is fulfilled.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary depending on your location.

Will I receive tracking information?

Yes. As soon as your order ships, you’ll receive an email with your tracking number. You can also check your tracking status anytime on our Track Your Order page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days after delivery. Items must be in unused condition and in original packaging.

How do I request a return or refund?

Please contact us through the Contact Us page or email storegrabzi@gmail.com with your order number and reason for return. We’ll guide you through the process.

What if my item arrives damaged or defective?

If your item is damaged or defective, please contact us immediately with a description and photo of the issue. We’ll arrange for a replacement or refund.

Orders & Payment

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted gateways to ensure your privacy and protection.

Can I cancel or change my order?

If your order has not been shipped yet, we may be able to modify or cancel it. Please contact us as soon as possible.

Products

Where are your products shipped from?

We source our products from trusted global suppliers to ensure quality and fast delivery to our customers worldwide.

Do your products come with a warranty?

Some items may include a manufacturer’s warranty. Please check the individual product page or contact us for specific details.

Are your smart products easy to install?

Yes. Most of our smart bathroom faucets and other items come with clear, user-friendly installation guides. If you need help, we're here to assist.

Customer Support

How can I contact you?

You can reach us through the Contact Us page or email storegrabzi@gmail.com Our support team typically replies within 24 hours.